Privacy Policy
PRIVACY STATEMENT
Effective Date: [Fill in Date]
We take your privacy seriously. This Privacy Statement explains how lumierelux.com (collectively, “we,” “us,” or “our”) collects, uses, shares and processes your personal information. lumierelux.com is the sole data controller of all information collected on this website. We guarantee that we will never sell, rent, or trade your personal information to any external third parties for commercial purposes.
This policy is drafted to comply with the EU General Data Protection Regulation (GDPR), UK GDPR, the California Consumer Privacy Act (CCPA/CPRA) and other applicable data protection laws across Europe, the United States, Canada and Australia.
WHAT INFORMATION DO WE COLLECT AND STORE?
We may collect and store the following personal and technical information:
Registered email address, account nickname, encrypted account password, IP address, access date and timestamp, browser type, operating system, visited page URLs, payment account email, full name, shipping address, contact information and all other order-related details generated during transactions.
We collect this information to:
- Complete order processing, pre-shipment authentication confirmation, international delivery arrangement and payment verification;
- Deliver customer support and resolve order disputes;
- Send updates regarding new arrivals, special offers and store announcements, unless you opt out of marketing communications;
- Analyse website usage statistics to optimise user shopping experience;
- Comply with legal, tax and customs obligations for cross-border shipments.
If you no longer wish to receive marketing newsletters, you may click the unsubscribe link contained within every promotional email.
WHAT DO WE DO WITH YOUR INFORMATION?
When you place an order with us, as part of the sales transaction, we collect personal details you provide including your full name, shipping address and email address.
When you browse our website, we automatically receive your device’s Internet Protocol (IP) address to analyse visitor environment and maintain website security.
Limited Third-Party Data Sharing
We only share necessary personal data with authorised service providers strictly to fulfil your order:
- Courier Partners (DHL, UPS, FedEx): Required shipping information will be shared solely for delivery organisation and customs clearance.
- Payment Providers: Payment information is processed securely by designated payment platforms; we do not store full credit card details on our server.
All third-party service providers are prohibited from using your personal data for their own independent marketing activities.
Email marketing (where applicable): With your explicit consent, we may send you updates about new arrivals, restocks and store announcements. You may withdraw your consent at any time.
DATA RETENTION
We retain your personal data only for as long as reasonably necessary:
- Order data will be preserved for a minimum period required to complete delivery, handle after-sales claims, authentication guarantees and meet statutory accounting requirements.
- If you submit a data deletion request and no outstanding legal or contractual obligations exist, we will securely erase your personal information.
YOUR DATA SUBJECT RIGHTS
If you are a resident of the European Economic Area, United Kingdom, California or other regions with applicable privacy legislation, you hold the following rights:
- The right to access a copy of all personal data we hold about you;
- The right to rectify inaccurate or incomplete personal information;
- The right to request erasure of your personal data where lawful grounds apply;
- The right to restrict or object to certain data processing activities;
- The right to data portability;
- The right to withdraw consent for marketing communications at any time;
- California residents have the right to opt out of any sale of personal information (we do not sell personal data).
You may submit a privacy rights request by contacting our support email listed below. We will respond within the timeframe required by applicable law.
AGE OF CONSENT
By using this site, you represent that you have reached the age of majority in your country, state or province of residence. If you access this website on behalf of a minor, you confirm you hold legal guardianship and consent to the minor’s use of our platform. We do not knowingly collect personal information from children under the age of majority.
Third-Party Websites and Services
Our website may contain hyperlinks to external third-party platforms. We assume no liability for the privacy policies, data security practices, content or services operated by such third parties.
This Privacy Statement applies exclusively to data collected directly via lumierelux.com. We strongly encourage you to review the privacy policy of any third-party website before submitting personal information.
Information Security
Only you have access to your account password. Our internal team members cannot view or retrieve your raw password. We implement technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration or destruction.
Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to improve browsing experience, analyse website traffic and support marketing activities. You may adjust cookie preferences via your browser settings. Essential cookies required for website functionality cannot be disabled.
Changes to This Privacy Statement
We may revise this Privacy Statement periodically to reflect operational adjustments, industry standards or updated legal and regulatory requirements. Material updates will be published directly on this page with a revised effective date. Continued use of our website after updates constitutes acceptance of the revised terms.
Contact
If you have any questions regarding this Privacy Statement or wish to exercise your data protection rights, please reach us via email: support@lumierelux.com