Every item is inspected physically before it is listed. We check hardware weight and finish, stitch density and thread colour, date codes and interior stamps, leather grain under magnification, and the alignment of monogram or quilting patterns. Items that raise any doubt are never listed.

For high-value items over $500 USD, we provide a complimentary Entrupy or LegitApp authentication report.

If an item is verified as non-authentic by an authoritative authentication service, we offer a full refund and free return shipping, provided the item remains in resellable condition. All our items undergo multiple rounds of authentication prior to shipment, and we guarantee we never sell counterfeit goods.

Yes. For all items over $500 USD, we provide a complimentary Entrupy or LegitApp authentication report. You may select either one at checkout. For orders under $500 USD, authentication is available at our special discounted rate of $20 per item. The digital authentication report will be sent to your email before shipment, and a printed copy will be included with your package.

No. Most pieces we sell have been worn gently, and many are close to new. We grade honestly and photograph every flaw — scuffs, corner wear, hardware scratches, interior marks — in the listing gallery, and we describe them in the condition report.

• New with imperfections — brand new and never used, but sold with a disclosed defect. Original tags may or may not be attached.
• Pre-owned - Excellent — previously worn and in excellent condition. Faint surface scuffs or very light hardware hairline marks, all shown in the listing.
• Pre-owned - Very good — gently used. Visible corner wear, interior stains, minor edge-coating cracks or light hardware oxidation, all photographed.
• Pre-owned - Good — clearly used but fully functional and structurally sound. Heavy corner wear, interior marks, plating loss or signs of repair, all disclosed in the listing.

Full detail for every grade is in the Condition report section on this page.

Always. We photograph every flaw we find, including close-ups under direct light. We would rather you decide against a piece than receive a surprise.

Whatever is included is listed in the "Inclusions" section of the product page. If a dust bag, box, card or receipt is pictured, it is included. If it is not mentioned, assume it is not included.

Orders ship from China. DHL Express is our default shipping carrier. We require 2–3 business days for order preparation and pre-shipment inspection. Shipments to the US and Europe typically take 3–5 business days for delivery. Longer lead times may apply to remote areas.

International shipping is a flat rate of $50 USD per order. Customs duties and documentation required for clearance are generally not included; the buyer is responsible for cooperating with local customs to complete import clearance.
For US customers (excluding US territories), we cover all duties and shipping costs, and no additional buyer assistance is normally required.

For US customers, we cover all import tariffs and shipping fees.
For other International customers, import duties, VAT and customs handling fees are set by your country and are the buyer's responsibility.

Yes. A tracking number is emailed as soon as your parcel is scanned by the courier, usually within 24 hours of dispatch. Signature is required on delivery for all orders over $500.

Returns are accepted only for authenticity disputes. Returns for all other reasons will not be approved.
Buyers are required to supply an authentication report from a recognized authenticator to support authenticity claims.
Return window: 14 days after delivery. Item must be returned in original received condition, with all accessories and intact security tag.

If the item is not as described, or is proven unauthentic, we pay for return shipping and refund you in full. For change-of-mind returns, requests will not be accepted.

Once the piece is back with us and inspected, refunds are issued within 2 business days to the original payment method. Bank posting times vary by method, typically 3–5 business days.

Yes — reasonable offers are welcome on every listing. Please contact us via email or WhatsApp. We typically reply within 6 hours. Offers far below market are politely declined.

That is a large part of what we do. Tell us the designer, model, size, colourway and your budget, and we will search our network. There is no fee to ask and no obligation to buy.

All major credit and debit cards, PayPal, Apple Pay, Google Pay and Klarna. Payment is captured when the order is placed.